Shipping policy

Shipping Policy

Thank you for shopping with us. We are committed to delivering your order as quickly and efficiently as possible.

Processing Time

  • Orders are typically processed within 1–3 business days after payment is successfully completed.

  • Orders are not processed or shipped on weekends or public holidays.

  • During peak seasons, promotions, or holidays, processing times may be slightly extended.

Shipping Time

We currently ship to most countries and regions worldwide.

Estimated Delivery Time:

  • Standard Shipping: 1–15 business days

Delivery times may vary depending on your location, customs clearance procedures, weather conditions, carrier delays, and other factors beyond our control.

Shipping Costs

Shipping fees (if applicable) will be calculated and displayed during checkout before payment is completed.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. Please allow 24–72 hours for tracking updates to become available.

Incorrect Address

Customers are responsible for providing accurate shipping information. We are not responsible for delays or additional costs caused by incorrect or incomplete addresses provided during checkout.

Lost or Delayed Packages

If your package has not arrived within the estimated delivery timeframe, please contact our customer support team. We will work with the shipping carrier to help locate your shipment.

Returns & Exchanges Policy

Your satisfaction is important to us. If you are not completely satisfied with your purchase, we offer a 30-Day Free Return and Exchange Policy.

Return Eligibility

You may request a return or exchange within 30 days of receiving your order.

To qualify for a return or exchange:

  • Items must be unworn, unused, and in their original condition.

  • Items must include original tags and packaging where applicable.

  • Proof of purchase or order confirmation is required.

Free Returns & Exchanges

We provide free returns and exchanges within 30 days after delivery.

If the item is defective, damaged, incorrect, or does not match your order, we will cover all return shipping costs.

Non-Returnable Items

The following items are not eligible for return:

  • Gift cards

  • Final sale or clearance items (unless defective)

  • Customized or personalized products (unless defective or incorrect)

Refund Process

Once your returned item has been received and inspected, we will notify you regarding the approval status of your refund.

Approved refunds will be issued to the original payment method within 5–10 business days.

Please note that your bank or payment provider may require additional time to process and post the refund.

Exchanges

If you wish to exchange an item for a different size or color, please contact us within 30 days of receiving your order. Exchanges are subject to product availability.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery and provide photos of the issue. We will resolve the matter as quickly as possible.

Contact Us

If you have any questions regarding shipping, returns, or exchanges, please contact us:

Email: almenaremerio546@gmail.com

We aim to respond to all inquiries within 24–48 business hours.